Frequently asked questions
Everything you need to know before you buy or visit.
Our human hair bundles, wigs and closures are genuine and ethically sourced, and every item is clearly labelled so you know exactly what you are buying.
Absolutely. Share your idea through our custom request form and our stylists will create a personalised unit and send you a quote.
Most wigs can be customised — bleaching knots, plucking the hairline, cutting the lace or restyling. Bring or send us your unit and we will advise on the best approach and any cost involved.
Unworn pieces in their original condition can be returned or exchanged within the period stated on your receipt. Custom units are made to order and are non-refundable.
Wash gently with sulphate-free products, avoid excessive heat, and store wigs on a stand. We offer washing and revamp services to keep your hair looking fresh.
Yes. We offer trade-in and refresh on eligible wigs — visit us for an assessment.
All shipments are fully insured and tracked. You can follow your order any time from the Track order page.
When you reserve online, no payment is taken immediately. Our team confirms availability and arranges secure payment with you before the piece is dispatched or collected.